Who We Are – Mobile-Shop.Shop

Welcome to Mobile-Shop.Shop, your trusted independent telecom consultancy serving customers across the United Kingdom.

Our Mission

We are a fully independent telecom consultancy dedicated to helping people across the UK find mobile deals, phone plans, broadband, and internet solutions that genuinely suit their needs and budget. We operate as independent consultants providing unbiased advice to our clients.

Our mission is simple: to cut through the confusion of the telecom market and provide honest, clear advice that puts your interests first. In an industry filled with complex contracts, hidden fees, and overwhelming choices, we serve as your trusted guide.

What Makes Us Different

In an industry often dominated by affiliations and commissions, we stand apart. Our independence means our only commitment is to you, our client. We provide honest, unbiased advice based on your actual requirements, not which provider pays the highest commission.

Our Expertise

Our team brings years of combined experience in the UK telecommunications industry. We continuously monitor the market, track promotional offers, and maintain up-to-date knowledge of network coverage, service quality, and customer satisfaction ratings across all major providers.

We understand that choosing a mobile plan or broadband service isn't just about finding the cheapest option. It's about finding the right balance of coverage, reliability, data allowances, customer service, and price that matches your specific situation.

Who We Serve

We work with a diverse range of clients across the United Kingdom, including:

• Individual Consumers: People looking for the best personal mobile or broadband deals
• Families: Households seeking family plans and multi-device solutions
• Small Businesses: Entrepreneurs and small business owners needing cost-effective business mobile solutions
• Corporate Clients: Larger organizations requiring group plans and enterprise solutions
• Students: Young people looking for affordable plans that fit student budgets
• Senior Citizens: Older adults who need simple, straightforward mobile services

Our Values

Integrity: We never compromise on honesty. If a deal isn't right for you, we'll tell you, even if it means less business for us.

Independence: We maintain our independence fiercely, ensuring our recommendations are always objective.

Transparency: We explain everything in plain English, including costs, contract terms, and potential pitfalls.

Customer Service: We're here to help, not to sell. Your satisfaction is our measure of success.

How We Work

Our process is straightforward and designed to save you time and money:

• Initial Consultation: We discuss your needs, current services, and budget
• Market Analysis: We research and compare offerings from all major UK providers
• Personalized Recommendations: We present options tailored specifically to your requirements
• Detailed Explanations: We break down contract terms, costs, and any potential issues
• Ongoing Support: We're available to answer questions even after you've chosen a plan

Our Commitment to You

When you work with Mobile-Shop.Shop, you can expect:

• Honest, unbiased recommendations based solely on your needs
• Comprehensive comparison of all available options in the market
• Clear explanations without technical jargon
• Time-saving research done on your behalf
• Potential savings identified through our market knowledge
• No pressure sales tactics or hidden agendas
• Professional service with your best interests at heart

Coverage Area

We serve clients throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Our services are available remotely via phone, email, and video consultation, making it easy for anyone in the UK to access our expertise.

Get in Touch

Ready to find a better mobile or broadband deal? Have questions about our services? We're here to help.

Contact Us

Terms and Conditions

Last updated: January 2026

1. Introduction

Welcome to Mobile-Shop.Shop. These Terms and Conditions govern your use of our website and services. By accessing our website or using our consultancy services, you agree to be bound by these terms.

2. About Our Services

Mobile-Shop.Shop provides independent telecom consultancy services. We help customers find suitable mobile phone plans, broadband services, and internet solutions across the United Kingdom. Our services include:

• Comparing mobile phone deals from various UK providers
• Providing unbiased recommendations for phone contracts and SIM-only plans
• Consulting on broadband and internet service options
• Advising on business telecom solutions
• Assisting with provider switching and contract reviews

3. Independent Status

Mobile-Shop.Shop operates as an independent consultancy. We are not directly affiliated with, employed by, or owned by any specific mobile network provider, broadband company, or telecommunications service in the United Kingdom. Our recommendations are based on independent analysis and your specific requirements.

4. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms and Conditions. You must not:

• Use our website in any way that breaches applicable local, national, or international law
• Attempt to gain unauthorized access to our website or server
• Transmit any harmful or malicious code
• Use our website to send spam or unsolicited communications

5. Consultancy Services

Our consultancy services are provided on an advisory basis. While we strive to provide accurate and current information, we cannot guarantee that any particular deal, plan, or provider will meet all your specific needs. Final decisions regarding telecom services remain your responsibility.

We do not enter into contracts on your behalf with telecom providers. Any contract you sign with a mobile network or broadband provider is directly between you and that provider.

6. Information Accuracy

We make reasonable efforts to ensure that information provided through our services is accurate and up-to-date. However, telecom offers, pricing, and availability change frequently. We recommend verifying final details directly with service providers before committing to any contract.

7. Intellectual Property

The content on this website, including text, graphics, logos, and images, is the property of Mobile-Deals.Online and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or practices of these external sites. Clicking on third-party links is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, Mobile-Deals.Online shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Your use or inability to use our services
• Any decisions made based on information provided through our consultancy
• Contracts entered into with third-party telecom providers
• Changes in provider offers or service quality
• Network coverage or service interruptions from telecom providers

10. No Warranty

Our services and website are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

11. Client Responsibilities

As a client, you are responsible for:

• Providing accurate information about your needs and requirements
• Reading and understanding any contracts before signing with providers
• Paying any fees agreed upon for consultancy services
• Making final decisions about which telecom services to use
• Adhering to terms and conditions of providers you choose

12. Payment Terms

If applicable consultancy fees are charged, payment terms will be discussed and agreed upon prior to service provision. We accept various payment methods and will provide clear invoicing for any services rendered.

13. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions. Please review our Privacy Policy to understand how we handle your data.

14. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.

15. Termination

We reserve the right to terminate or suspend your access to our services at our discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users, us, or third parties.

16. Complaints and Disputes

If you have a complaint about our services, please contact us directly. We will make reasonable efforts to resolve any issues. Any disputes that cannot be resolved informally will be subject to the jurisdiction of the courts of England and Wales.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts located in England and Wales for resolution of any disputes.

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Contact Information

For questions about these Terms and Conditions, please contact us:

20. Acceptance

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Privacy Policy

Last updated: January 2026

1. Introduction

At Mobile-Shop.Shop, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our consultancy services or visit our website.

2. Who We Are

Mobile-Deals.Online is an independent telecom consultancy service operating in the United Kingdom. We help customers find suitable mobile phone plans, broadband services, and internet solutions.

3. Information We Collect

We collect and process the following types of information:

Information You Provide Directly:

• Contact Information: Name, email address, phone number, and postal address when you contact us for consultancy services
• Current Service Details: Information about your existing mobile plan, broadband service, or telecom provider to help us provide accurate recommendations
• Usage Information: Details about your typical mobile data usage, calling patterns, and internet needs
• Preferences: Your budget, preferred contract length, and specific requirements for mobile or internet services
• Communication Content: Messages, emails, or call notes from our consultations with you

Information Collected Automatically:

• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring websites
• Device Information: Type of device used to access our website, operating system, and screen resolution
• Cookies: Small data files stored on your device (see our Cookie Policy section below)

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide personalized mobile and internet plan recommendations tailored to your needs
• Consultations: To communicate with you about your consultancy requests and answer your questions
• Market Research: To compare deals from various UK providers on your behalf
• Service Improvement: To understand how our services can be enhanced
• Record Keeping: To maintain records of our consultations and recommendations
• Legal Compliance: To comply with legal obligations and respond to lawful requests

5. Legal Basis for Processing

Under UK data protection law, we process your personal information based on:

• Consent: You have given clear consent for us to process your information for consultancy purposes
• Contractual Necessity: Processing is necessary to fulfill our consultancy services
• Legitimate Interests: We have a legitimate business interest in providing quality service and improving our offerings, while respecting your rights

6. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: If you explicitly authorize us to share information with a specific telecom provider
• Service Providers: With trusted third-party service providers who assist us in operating our website or conducting our business (e.g., web hosting, email services), under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice provided to affected users

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection principles

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

• Active client records: Retained during our consultancy relationship and for a reasonable period after
• Communication records: Kept for up to 3 years for quality assurance purposes
• Website usage data: Typically retained for 12-24 months

9. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision Making: We do not use automated decision-making or profiling that significantly affects you

To exercise any of these rights, please contact us using the details provided at the end of this policy.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

13. International Data Transfers

We primarily operate within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated "Last updated" date.

15. Your Consent

By using our website and services, you consent to our collection, use, and sharing of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your information, please contact us:

17. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: